Legal information
VELVET
SAS with a capital of 1328.75 euros
Head office: 45 rue Antigna, 45000 Orléans
Registered in the Orléans Trade and Companies Register under the number 925 238 883
Legal representative: Gaspard Konrad
E-Mail: contact (@) velvet-house (.) com
Site host: Webflow
Publishing director: Gaspard Konrad
General Terms of Use of the Velvet website
Last update : 17/04/2025
1. Purpose of the CGU
The purpose of these General Terms of Use (hereinafter the “CGU”) is to define the terms of access and use of the website www.velvet-house.com (hereinafter the “Site”), published by the company VELVET.
By accessing the Site, the user (hereinafter the “User”) accepts, without reservation, these T&Cs.
2. Definitions
• Site: refers to the website accessible at www.velvet-house.com.
• User: refers to any natural or legal person accessing the Site.
• Services: refers to all the functionalities offered by the Site, in particular the consultation of accommodation offers, the reservation, and access to information relating to Velvet houses.
3. Access to the Site
The Site is accessible free of charge to any User with internet access. All costs relating to access to the Site (computer hardware, internet connection, etc.) are the sole responsibility of the User.
VELVET strives to keep the Site accessible 7 days a week and 24 hours a day, but is not bound by any obligation of result in this sense. VELVET may interrupt access to the Site for maintenance, updating or for any other technical reason.
4. Description of the Services
The Site allows the User to:
• Consult the accommodation offers offered by VELVET;
• Make reservation requests;
• Access information on the services offered by VELVET;
• Subscribe to the VELVET newsletter.
The information provided on the Site is presented for information purposes only. VELVET strives to ensure that the information provided is accurate and up to date, but cannot be held responsible for errors or omissions.
5. Intellectual property
All the contents of the Site (texts, images, visuals, videos, videos, videos, videos, logos, logos, brands, brands, architecture, database...) are the exclusive property of VELVET or its partners and are protected by the Intellectual Property Code.
Legal notice (website) 2 Any reproduction, representation, distribution, distribution, use or exploitation, total or partial, without the express authorization of VELVET is prohibited.
6. Personal data
As part of the use of the Site, VELVET may collect personal data (name, first name, email, telephone, etc.). This data is processed in accordance with the General Data Protection Regulation (GDPR).
See “Privacy Policy” further down on this page.
7. Cookies
The Site uses cookies to improve the User's browsing experience. By browsing the Site, the User accepts the use of cookies in accordance with VELVET's cookie policy.
8. Hypertext links
The Site may contain links to other sites. VELVET cannot be held responsible for the content of these third party sites.
Any creation of a link to the Site must be the subject of prior authorization from VELVET.
9. Responsibility
VELVET cannot be held responsible for direct or indirect damages, loss of data, profits, occurring during the use of the Site or linked sites.
The User undertakes not to interfere with the proper functioning of the Site or to attempt to access the personal data of other users.
10. Modification of the T&Cs
VELVET reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force at the time of browsing the Site. Legal notice (website) 3
11. Applicable law — Disputes
These CGU are subject to French law. In the event of a dispute, the competent courts will be those under the jurisdiction of the Paris Court of Appeal, unless otherwise provided by law.
12. Contact
For any question relating to the Site or these Terms of Use, you can contact VELVET by email at the following address: contact (@) velvet-house (.) com or by post to the address of the head office mentioned above.
Confidentiality Policy
1. Preamble
The company VELVET SAS operates the site www.velvet-house.com (hereinafter the “Site”).
As part of its activity, Velvet is required to collect and process personal data concerning you, in particular when you browse the Site, when you subscribe to our newsletter, or as part of a reservation.
Velvet is committed to processing your personal data in compliance with applicable regulations, in particular Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and Law No. 78-17 of 6 January 1978 as amended.
2. Responsible for the treatment
The person responsible for the treatment is:
VELVET SAS
Head office: 45 rue Antigna, 45000 Orléans
Legal representative: Gaspard Konrad
E-Mail: contact (@) velvet-house (.) com
3. What data do we collect?
Velvet may collect the following data:
• Identity information: name, first name, date of birth
• Contact information: email address, mailing address, telephone number
• Booking information: dates of stay, number of people, preferences
• Payment data (via secure providers such as Stripe)
• Site navigation data (cookies, IP addresses, pages viewed)
• Data related to your requests or messages (contact form)
4. Purposes of the collection
Personal data is collected for the following purposes:
• Booking management
• Communicating with customers before, during and after their stay
• Management of payments, deposits and additional services
• Customer account management
• Sending newsletters and marketing communications (with consent)
• Site attendance statistics
• Responses to legal and regulatory obligations
5. Legal foundations
The treatments carried out by Velvet are based on:
• The execution of the contract (reservation, management of the stay, invoicing)
• Velvet's legitimate interest (service improvement, fraud prevention)
• User consent (subscription to the newsletter, non-essential cookies)
• Compliance with legal obligations (preservation of invoices, fight against money laundering)
6. Shelf life
Velvet keeps your personal data only for as long as necessary for the purposes for which they are collected:
• Booking data: 5 years from the end of the stay
• Payment data: only for the time required for the transaction
• Marketing data: 3 years after the last active contact
• Browsing data: 13 months maximum
7. Data recipients
Your personal data may be communicated:
• To technical service providers (hosts, payment providers, PMS, etc.)
• To Velvet's internal departments, which are strictly authorized
• To the competent authorities if required by law
Velvet never sells your personal data.
8. security
Velvet implements appropriate technical and organizational measures to guarantee the security, integrity and confidentiality of your personal data.
9. Transfers outside the EU
Some data may be transferred outside of the European Union. In this case, Velvet ensures that the recipients respect an adequate level of protection.
10. Your rights
In accordance with current regulations, you have the following rights:
• Right to access your data
• Right to rectification
• Right to object to treatment
• Right to erasure (“right to be forgotten”)
• Right to limitation of treatment
• Right to portability
• Right to define post-mortem guidelines
You can exercise your rights at any time by writing to us at: contact (@) velvet-house (.) com
You also have the option of contacting the CNIL (www.cnil.fr) in case of disagreement.
11. Cookies
The Velvet site uses cookies. To learn more about how they are used and to manage your preferences, see our Cookie Policy.
12. Policy change
Velvet reserves the right to change this Privacy Policy at any time. In the event of a substantial change, users will be informed.
Cookie management policy
1. What is a cookie?
A cookie is a small text file placed on your device (computer, mobile, tablet) when you visit a website. It makes it possible to recognize a device and to record information relating to your navigation (pages viewed, length of visit, preferences, etc.).
2. What cookies do we use?
The site www.velvet-house.com uses several types of cookies:
a. Strictly necessary cookies
They are essential for the proper functioning of the site (secure access, smooth navigation, session management...). They do not require prior consent.
b. Audience measurement cookies
These cookies allow us to better understand how visitors use our site (pages visited, time spent, origin of traffic...). They help us improve the user experience.
Examples: Google Analytics, Matomo (if self-hosted)
c. Marketing and social media cookies
These cookies make it possible to personalize content, to display targeted advertising or to share content on social networks.
Examples include Facebook Pixel, LinkedIn Insight, Instagram Embed, etc.
These cookies are only activated with your consent.
3. How do you manage your preferences?
During your first visit to our site, a consent banner allows you to:
• To accept all cookies
• To refuse all non-essential cookies
• To personalize your choices
At any time, you can change your preferences by clicking on “Manage my cookies” at the bottom of the site page.
4. Cookie storage period
Cookies are kept for a maximum period of 13 months from when they are placed on your device.
5. How do I deactivate them?
You can also configure your browser to refuse all or some cookies:
• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
Attention: completely blocking cookies may prevent certain features of the site from working properly.
6. Contact
For any questions about our cookie policy, you can contact us at the following address: contact (@) velvet-house (.) com
